Tor Wallin Andreassen: search on Z-Library

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1

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil and Tor Wallin Andreassen

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 370 KB

english, 2008

2

(Dis)satisfaction with public services: the case of public transportation

Wallin Andreassen, Tor

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 44 KB

english, 1995

3

The evolution and future of national customer satisfaction index models

Michael D. Johnson, Anders Gustafsson, Tor Wallin Andreassen, Line Lervik, Jaesung Cha

Journal:

Journal of Economic Psychology

Year:

2001

Language:

english

File:

PDF, 352 KB

english, 2001

4

Business model innovation and value-creation: the triadic way

Andreassen, Tor Wallin, Lervik-Olsen, Line, Snyder, Hannah, Van Riel, Allard C.R., Sweeney, Jillian C., Van Vaerenbergh, Yves

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 360 KB

english, 2018

5

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L, Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 388 KB

english, 2007

6

What drives the intention to complain?

Lervik-Olsen, Line, Andreassen, Tor Wallin, Streukens, Sandra

Journal:

Journal of Service Theory and Practice

Year:

2016

Language:

english

File:

PDF, 233 KB

english, 2016

7

The principal’s and agents’ contribution to customer loyalty within an integrated service distribution channel

Wallin Andreassen, Tor, Lanseng, Even

Journal:

European Journal of Marketing

Year:

1997

Language:

english

File:

PDF, 76 KB

english, 1997

8

Antecedents to satisfaction with service recovery

Wallin Andreassen, Tor

Journal:

European Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 340 KB

english, 2000

9

Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector

Wallin Andreassen, Tor

Journal:

International Journal of Public Sector Management

Year:

1994

Language:

english

File:

PDF, 73 KB

english, 1994

10

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Timothy L. Keiningham, Bruce Cooil, Tor Wallin Andreassen and Lerzan Aksoy

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 2.47 MB

english, 2007

11

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

File:

PDF, 380 KB

2007

12

Exploring dualities of service innovation: implications for service research

Witell, Lars, Anderson, Laurel, Brodie, Roderick J., Colurcio, Maria, Edvardsson, Bo, Kristensson, Per, Lervik-Olsen, Line, Sebastiani, Roberta, Wallin Andreassen, Tor

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 202 KB

english, 2015

13

Customer loyalty and complex services

Wallin Andreassen, Tor, Lindestad, Bodil

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 130 KB

english, 1998

14

Invited Commentary —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Andreassen, Tor Wallin

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 78 KB

english, 2008

15

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 380 KB

english, 2007

16

Trying to complain: the impact of self-referencing on complaining intentions

Håvard Hansen, Bendik M. Samuelsen, Tor Wallin Andreassen

Journal:

International Journal of Consumer Studies

Year:

2011

Language:

english

File:

PDF, 253 KB

english, 2011

17

Small, high cost countries′ strategy for attracting MNCs’ global investments

Wallin Andreassen, Tor

Journal:

International Journal of Public Sector Management

Year:

1995

Language:

english

File:

PDF, 168 KB

english, 1995

18

Bridging the data divide between practitioners and academics

Benoit, Sabine, Klose, Sonja, Wirtz, Jochen, Andreassen, Tor Wallin, Keiningham, Timothy L.

Journal:

Journal of Service Management

Year:

2019

File:

PDF, 261 KB

2019

19

Call center satisfaction and customer retention in a co‐branded service context

Keiningham, Timothy L., Aksoy, Lerzan, Wallin Andreassen, Tor, Cooil, Bruce, Wahren, Barry J.

Journal:

Managing Service Quality

Year:

2006

Language:

english

File:

PDF, 247 KB

english, 2006

20

Joy and disappointment in the hotel experience: managing relationship segments

Johnson, Michael D., Lervik Olsen, Line, Wallin Andreassen, Tor

Journal:

Managing Service Quality

Year:

2009

Language:

english

File:

PDF, 271 KB

english, 2009

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